Giibot — AI Helpdesk Agent for Shopify

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Add Gmail Extension

Install our Gmail Add-on directly from your inbox

Connect Shopify Store

Securely authorize access to your Shopify account

Review AI Suggestions

Open any customer email to see intelligent response drafts

Powerful Features at Your Fingertips

Everything you need to transform your customer support workflow

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Intelligent Intent Recognition

Automatically identifies customer intent types like order tracking, refund requests, and more. Extracts relevant order numbers and critical information instantly.

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Automated Response Drafts

Creates customized email drafts by combining customer messages with your Shopify data. You maintain full control and can edit before sending.

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Deep Shopify Connectivity

Access complete order information, shipping status, refund history, and customer data directly within your Gmail interface.

Your AI-Powered Customer Support Assistant

giiHelpdeskAgent transforms how you handle customer service:

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Integrated Gmail Experience Work directly within your inbox without switching between applications

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Native Shopify Connection Retrieve order details, product info, and refund data seamlessly from your inbox

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Collaborative Workflow AI generates drafts that you review and approve before sending to customers

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Privacy-First Approach We don't store your data, ensuring complete privacy and security

Real-World Use Cases

See how giiHelpdeskAgent solves common customer service challenges

Order Status & Shipping Inquiries

Common Email Patterns: "Where is my order?", "When will I receive my package?"

Business Challenge: High volume of repetitive questions, manual Shopify lookups, delayed responses across time zones

Our Solution: AI interprets customer intent, automatically queries Shopify for tracking data, and provides accurate responses

Returns & Refund Processing

Common Email Patterns: Return requests, chargeback notifications

Business Challenge: Complex multi-step workflow: email verification → RMA creation → Shopify updates → warehouse notifications. Easy to miss steps

Our Solution: Helps reduce chargeback rates and dispute scores, preventing penalties from payment processors like Stripe and PayPal

Abandoned Shopping Cart Recovery

Common Email Patterns: Follow-up emails sent 1-3 hours after checkout abandonment

Business Challenge: Cart abandonment rates around 70%, traditional email campaigns have low open rates under 15%, lack of personalized offers

Our Solution: Even a 1% improvement in conversion directly increases revenue. Our AI creates personalized offers in real-time

Subscription & Membership Renewals

Common Email Patterns: Automated notifications from subscription apps like Recharge or Skio

Business Challenge: Manual renewal reminder emails, missed notifications cause customer churn, generic messaging lacks engagement

Our Solution: Decreases passive churn by 20-30%, leading to measurable improvements in renewal rates

Negative Review & Complaint Management

Common Email Patterns: Low ratings (1-3 stars), social media mentions and tags

Business Challenge: Slow responses allow negative reviews to gain visibility, which significantly reduces advertising conversion rates

Our Solution: Enables rapid damage control to protect brand reputation, with ROI that far exceeds traditional PR investments